Petitions to the Chamber of Deputies

OBJECT : Introduce legislation requiring employers in Luxembourg to provide specific, written and factual reasons for rejecting job applicants. The legislation should establish the following obligations: Specific feedback: Identify the professional skills, qualifications, experience or assessment results decisive in the rejection. Generic explanations must not be considered sufficient. Clear justification: Distinguish between candidates who fail to meet essential requirements and qualified candidates rejected in favour of another applicant, specifying the decisive selection criteria. Documented selection criteria: Establish selection criteria before evaluating candidates and document recruitment decisions. Record retention: Retain recruitment assessments and decisions for a legally defined period, in compliance with data protection legislation. Independent review: Allow candidates to request an independent examination where reasonable grounds exist to suspect discrimination, favouritism or other irregularities. Enforcement: Establish reasonable deadlines for providing feedback, effective oversight mechanisms and proportionate sanctions for non-compliance. The required level of detail should reflect the stage reached in the recruitment process.

OBJECT : The purpose of this petition is to strengthen consumer rights in Luxembourg by introducing into the Consumer Code a strict principle of contractual and financial reciprocity vis-à-vis businesses and professionals (specifically across the banking, insurance, telecommunications, energy, and e-commerce sectors). The objective is to grant users and consumers the legal authority to charge standard administrative/handling fees or obtain automatic, regulated compensation when a persistent technical malfunction, digital interface outage, or processing failure attributable to the service provider forces the user to perform time-consuming manual procedures to fulfill contractual obligations or assert their rights. The petition also calls for the mandatory, automatic waiver of all ancillary fees, reminder costs, or penalties claimed by a provider whenever a delay or complication stems from an outage or bug in its own digital systems.

OBJECT : La présente pétition vise à moderniser et à simplifier l'accès à la défense des droits des consommateurs au Grand-Duché de Luxembourg à travers trois objectifs principaux : 1. La création d'une plateforme numérique nationale, publique et centralisée (sur le modèle d'un "Livre de Réclamations Électronique") accessible à tous les citoyens et aux entreprises. 2. L'instauration d'une obligation légale pour tout professionnel opérant sur le territoire luxembourgeois de répondre formellement aux réclamations déposées par les clients sur cette plateforme, dans un délai strict et encadré par la loi. 3. L'interconnexion automatique de cet outil avec les autorités de régulation sectorielles existantes et le Service National du Médiateur de la Consommation, afin de garantir un suivi transparent, d'accélérer le règlement amiable des litiges et de dissuader les pratiques commerciales abusives.